To begin with, feedback or reviews, whether it is offline or online business, feedback is important for any industry. In today’s age of extreme competitiveness both negative and positive feedback matters a lot to the business. A small feedback from the guest or customer has impacted a big on the business.
Considering Hotel/Resort & employees Feel Valued:
If we talk about hospitality or hotel business, taking feedback from guests about the quality of food, or ambiance is also very important.
As we know, for hospitality sectors there are a lot of (OTAs) Online Travel Agencies are dominating the entire travel sectors worldwide. Therefore, to rely on online business, most hoteliers and hospitality businesses are mostly depending upon these portals. And interestingly the guest feedback from these portals play a significant role in the hospitality business.
Swosti Chilika Resort at Chilika also listed on various OTAs. Let’s take some recent reviews from TripAdvisor – Swosti Chilika Resort which boosts our sense of achievement also a powerful source of motivation leads to improve the resort’s service and employees’ value.
As the impact of online bookings and digital feedback continues to raise, both positive feedback and negative feedback has its own side. Depending upon the nature of reviews, every hospitality sector or hoteliers manages their online stand in their own way. Based on the reviews Individuals, holiday planners, travelers, corporate sectors consider online reviews as an indispensable source of information while booking accommodation, conferences, or ceremonial functions at resorts or hotels.
For more details, visit us on www.swostihotels.com